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Updated: August 2019
Welcome to this Taiwan Abercrombie & Fitch website - Abercrombie.com.tw, microsite, mobile site (this "Website") or mobile application ("App"). The business operator of this site is AFH Taiwan Co., Ltd., Responsible Person: Wei Cheng, 7F-2, No. 6, Heping East Road Sect. 1, Taipei, Taiwan 106, Privacy_Policy@Abercrombie.com, +1 925 359 2579. Please review these website terms of use ("Terms of Use") before continuing to access or using this Website or App. These Terms of Use apply to all visitors to, or users of, this Website or App.
Your access and use of this Website/App confirms your acceptance of these Terms of Use and your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Website/App. We may terminate or suspend your access or use of this Website/App if either: (a) we reasonably consider that you have breached these Terms of Use or (b) we consider it necessary to do so for security purposes.
We may, from time to time, revise these Terms of Use by updating this posting. If we make any change to these Terms of Use we will inform you of the change by placing a notice on this Website/App. If you do not agree to any such change, you must not continue to access or to use this Website/App. If you continue to access and/or to use this Website/App after we have informed you of any change, we will assume that you have accepted the change.
All right, title, and interest in and to this Website/App and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio and written, and other materials that appear as part of this Website/App (collectively, "Content" ), and all intellectual rights (including copyright, trade marks, rights in designs and patents) in and to this Website/App and all of its Content, is owned by Abercrombie & Fitch and/or its licensors. All Content is provided to you by Abercrombie & Fitch only for your personal and non-commercial use. This means that, except as expressly permitted herein or as permitted by applicable law, you may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, broadcast, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this Website/App or any of the Content, including but not limited to framing or linking the Website/App or the Content or any part of the Website/App or Content or (b) access or use the Website/App or any of the Content for any commercial purpose or for any purpose which competes with our business.
Abercrombie & Fitch (and its licensors) retain all rights in and to the trade marks, trade names, marks, logos, brand names, and our goodwill in this Website or App (collectively, our "Trade Marks"). These Terms of Use do not allow you to use our Trade Marks and we remind you that the use of our Trade Marks in any manner is strictly prohibited.
From time to time, we may need to modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through this Website/App. We reserve the right to do so without any liability to you. Our Sale Terms also address the circumstances in which we may make changes to and/or withdraw products sold by us through this Website. You can read a copy of our current Sale Terms by clicking here. We will use reasonable endeavors to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and/or availability on this Website/App. We make no representation nor give any warranty as to the completeness, accuracy or currency of any information on this Website/App. The inclusion of any products or services on this Website/App does not imply, warrant or guarantee that these products or services will be available through this Website/App if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors of our products that appear on this Website/App. However, the actual color you will see will depend on your device settings and we cannot guarantee that your device will accurately display our colors.
If you send us any comments, feedback, suggestions, ideas and/or other communications (collectively, "Communications") through or in connection to this Website/App, or through email, postal mail, or any contact with us, we will assume that you have granted to Abercrombie & Fitch the unlimited right to copy, reproduce, publish, transmit, distribute, broadcast, display, post, modify, create derivative works from or otherwise use or exploit (collectively "Use") such Communications. Abercrombie & Fitch shall have the unlimited right to Use any ideas, concepts, expression, information, know-how or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing, and marketing products using such information.
When you buy merchandise from us, or otherwise use this Website/App, we may ask you to provide us with personal information about yourself. Personal information that you provide to Abercrombie & Fitch through this Website shall be subject to our Privacy Policy. Details regarding tracking on our Website, Apps or in emails in order to serve you advertisements or marketing, or to improve or personalize your experience, are also discussed in the Privacy Policy. You can read our current Privacy Policy by clicking here.
Visitors who are 20 years or older may choose to create an account ("Account") on this Website/App. You may not be able to access or use certain features of or services offered on this Website/App if you do not have an Account. If you would like to create an Account, you will need to input your name, an email address, and password. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your device. You will be responsible for all activities that occur under your Account (including but not limited to any purchases of our merchandise made through your Account) unless you notify us that your Account is being used by a third party without your consent. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent or (c) we need to terminate or suspend your Account for security or maintenance purposes.
From time to time, this Website/App may contain links which will direct you to external websites or webpages operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites also may provide links to this Website/App. Abercrombie & Fitch does not control and is not responsible or liable for the accuracy, security or reliability of any Third Party Sites or for any content, advertising, products or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Abercrombie & Fitch will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your device, equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Sites and/or their content, or caused by or in connection with any purchase of goods or services available on or through any such Third Party Sites.
Abercrombie & Fitch takes all reasonable measures necessary to try to ensure that this Website/App and the Content are free from viruses and defects but cannot guarantee that your device, equipment, hardware or software or any data stored or created by your device, equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use this Website/App or any Content. Abercrombie & Fitch recommends that you take all steps necessary to protect your Equipment when using this Website/App or any Content, such as installing reputable anti-virus software.
We will not be liable to you for (a) any loss of or corruption to data, (b) loss of or damage to your device and / or equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms of Use or our legal duty of care to you or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms of Use excludes or limits our liability to you for fraud or for death or personal injury caused by our negligence or for any other liability which may not be excluded or limited under any applicable law.
These Terms of Use are governed by the laws of Taiwan Region ("Taiwan"). Each of us may bring legal proceedings about these Terms of Use only in Taipei District Court of Taiwan Region.
In order to make your visits to the various online channels of Abercrombie & Fitch as responsive as possible, we provide this summary of what information we collect online, and how that information is used.
This privacy policy statement applies only to the information collected online through Abercrombie.com.tw, Abercrombie & Fitch microsites or mobile sites (collectively our "Websites"), our communications, social media sites and accounts, or mobile applications that Abercrombie & Fitch provides for download to your mobile device ("Apps") that expressly adopt, and display or link to, this policy.
The information you provide through our Websites, Apps, communications, and through social media sites and accounts is collected and processed by AFH Taiwan Co. Ltd., Abercrombie & Fitch Stores, Inc., Abercrombie & Fitch Management Co., and AFH HK DTC Limited.
This policy will more specifically address the personal data we collect, use, and disclose, which generally includes your name, address, telephone number, email address, date of birth, billing and payment information, account information, and other information that specifically relates to you, which we collect in the course of providing our marketing communications, goods and services to you.
Users under the age of 20 may not be permitted to use certain features of our Websites/Apps, such as click to chat and contact us.
We collect general information about our visitors' experience with our Websites/Apps and this general information is not connected to personally identifiable information about individual visitors. This general information (for example, domain type, browser version, service provider or your IP address) will provide us with information regarding the general use of our Websites/Apps. The information collected includes which pages our visitors are viewing on our Websites/Apps and whether visitors arrived through a link for our Websites/Apps. It also includes information on the type of browser and service provider used. For visitors using a mobile version of our Websites, this includes technical information about the device used, such as screen size, cookies supported by the device, and how images may appear. All of this information helps us provide a better experience for our visitors by being able to determine such things as how to best format our mobile Websites/Apps for various devices, our most desired pages, products and features, how to best direct visitors to our Websites/Apps, and where there might be browser or service provider connection issues.
Our Websites, Apps, and communications may use your IP address to determine the city where you are located. This allows us to tailor content to you, such as a map of nearby stores. Mobile devices include your cell phone, and could include your laptop or tablet depending on the type of wireless connectivity used. If you do not consent to provide or disable location-based services, we may ask you to manually select the region where you are located, or to enter your zip code; if you chose not to provide this information some features of the Websites, Apps or communications may not be available. See the "Opt-Out" section below for the choices you have regarding collection of location information.
If you complete a general "Contact Us" form on one of our Websites we may collect your name, email address, and any information that you provide in the text of your message.
If you use the "Contact Us" feature available in the "Investor Relations" portion of our Websites, we may process your name, title, organization, address, telephone number, fax number, email address, and any information that you provide in the text of your message.
If you use the "Click to Chat" feature on one of our Websites, we may collect your name and any additional personal data or other information that you provide throughout the communication.
If you sign up for our marketing email list, or the marketing email list for any of our affiliate brands, you will be asked to provide your email address. Our affiliate brands are: Hollister Co. and abercrombie kids. Signing up enables you to receive information about products and offers that we provide via email. Once you sign up you will receive an email to the email address you submitted confirming you are subscribed. In some locations on our Websites/Apps you are given the opportunity to submit additional information, such as gender and date of birth, that will help us cater messaging and marketing emails we send to you. In addition, we may identify you when you click a link in an email to get to our Websites, and may personalize messaging, promotions or product recommendations. You can choose the frequency with which you receive marketing emails or unsubscribe if you no longer want to receive marketing emails from us. See the Opt Out section below for more details.
If you are 20 years of age or older you are given the opportunity to create an account on our Websites and Apps. Creating an account requires you to enter your email address, first and last name, and to create a password, and allows you to provide postal addresses, a phone number, payment details, date of birth, gender, and favorite categories. By providing this information we are able to offer you a more personalized experience on our Websites, Apps, and in communications. In addition, we may identify you when you sign into your account and we may personalize messaging, promotions or product recommendations. Some of the features in the account section allow you to create an address book, save a wish list, subscribe to and update your marketing email frequency, access your order history, and enjoy "quick checkouts" by having us automatically enter your name, phone number, email, postal address, and payment details in the checkout process. When you create an account, you will receive a welcome email that will be delivered to the email address you inserted into the email field on the create an account page.
To request to have your account cancelled, please use the Contact Us section of the Help page and include the email address associated with the account you wish to cancel.
If you choose to add a payment type in the account section, you will be able to access this information during checkout when you are signed in. Your preferred payment type will pre-populate during checkout, or you can pick another type by selecting from the drop down list if you choose to save several payment types. If a payment card has expired we will indicate this by highlighting it in red on the Payment Info page, and you can remove this expired payment type and insert a new one if desired. You will have the option to add a new payment type during checkout by ticking a box indicating that you want to store the newly entered payment details in your account. If you reset your account password, your payment types will be deleted from your account for security purposes.
If you have created an account on our Websites or Apps you may use the personal address book which allows you to save all of the different names and addresses to whom you frequently send purchases or gifts. When you want to send a purchase to someone in your address book, sign into your account and once in checkout you can choose from the saved address list.
If you forget your password and select to reset it you will be asked to insert the email address for your account so we can send you an email. Once you receive the email click on the link provided and when you are directed to the Website, enter and submit a password that meets the requirements to reset it.
When you sign into your account you may be directed to an update information page. In order to proceed to your account you will be required to insert your first and last name, enter a password that meets the requirements, and agree to the legal terms as stated on this page. In addition, if you fill out the needed information on this page and submit it, and you have previously signed up to receive marketing emails from us, you will now receive marketing emails catered to your location.
If you provide us with your email address to contact you when a product on the site is available for purchase or to show interest in a product, the email address you submit will only be used for such purpose. The email address will not be used for any additional promotional purposes by us or our affiliate companies, and will be purged after the email(s) are sent or if there is no longer a need to maintain the data. You will, however, be able to sign up to receive marketing emails via a link in the footer of the product alert email that you may receive.
If you purchase merchandise through our Websites, we will gather your personal data (including your name, billing and shipping address information, email address, telephone number, and payment information), as well as information about your purchases on our Websites, which we may combine with your store purchase information. In addition, if you have created an account you will be able to view your order details in the account section. Some information provided in checkout may be used to personalize a future visit or communications, to cater products or offers to you or shared with affiliates or third parties for our marketing or advertising purposes.
We will collect information when you fill out a survey offered on our Websites or in communications. This information will assist us in gathering feedback from you in order to improve our services and continue to offer features that you prefer.
Our Websites offer investors the opportunity to sign up for email alerts, which are messages that are conveniently delivered to your email box whenever certain new company information is posted to our Websites. To receive these email alerts, investors must provide their email address, upon which they consent to the processing of their personal data.
If you are an investor and elect to sign up to receive your proxy materials via electronic document delivery, any personal data that you provide will be collected and sent directly to Broadridge Financial Solutions, Inc. in the United States, our third party service provider.
To create an account on our Websites/Apps or to participate in certain features, our Websites/Apps may allow you to chose to let us access information from accounts you have created on social media sites such as Facebook, Twitter, Pinterest, Instagram, and other similar sites ("Personal Social Media Accounts"). If you chose to allow us access to your Personal Social Media Accounts, Abercrombie & Fitch could collect some, and possibly all, of the data in the Personal Social Media Account to which you grant access. Depending on the terms of the social media site, this information could include: your name, email address, profile picture, gender, networks, user ID, list of friends, date of birth, likes, education history, work history, current city, hometown, interests, relationship status, and location. Once you grant this permission, Abercrombie & Fitch will be able to continue to be linked to the permitted Personal Social Media Account and collect information without a further request for permission, which could include later revisions to existing information or new types of information that you add. If you no longer want your Personal Social Media Account(s) linked to our Websites/Apps, click on the 'disconnect' link located on our Websites/Apps near the corresponding social media button and we will stop collecting this information. You may also be able to stop our ability to link to information in your Personal Social Media Account by following instructions provided on the applicable social media sites.
This privacy policy does not cover the privacy and security practices of social media sites where you have Personal Social Media Accounts. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.
On certain pages on our Websites/Apps you may be able to enter the personal information of a third party, such as in the address book or in checkout. This information may include a name, postal address, phone number, or email address. If you provide this information it will only be used for the purposes as described in this privacy policy.
We offer Apps for download to your mobile device that provide you with various interactive features.
The collection and means of collecting information, as well as the use and sharing of information, through any currently existing or future App are discussed in this policy.
In addition:
Personal information may be collected directly by Abercrombie & Fitch through social media accounts ("Social Media Pages") and may also be collected by the social media site hosting the Abercrombie & Fitch Social Media Page.
Personal Information collected directly by Abercrombie & Fitch: The collection of personal information directly by Abercrombie & Fitch on our Social Media Pages will include the type of information addressed under "What is Personal Data" above. Examples of how personal information may be directly collected on Abercrombie & Fitch Social Media Pages include providing information through an application or form which has a link to this privacy policy. We will use and share the information we collect on our Social Media Pages in the manner specified below in "Using Information We Collect" and in "Information We Share With Third Parties."
Personal Information collected by the social media sites: This privacy policy does not cover the privacy and security practices of the social media sites on which Abercrombie & Fitch has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.
The social media sites where Abercrombie & Fitch has Social Media Pages may provide aggregate information and analysis to Abercrombie & Fitch about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.
We use the information collected through our Websites, Apps, and communications or from you for the following purposes:
Please note that if you do not provide us with the required personal information, we may not be able to provide the information, products or services you need or process your request.
We do not sell, or grant rights to external third parties, to use your email address for their own marketing purposes.
Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed by you on our Websites, or other operational emails.
We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, with your express consent available to our affiliates (for example, Hollister Co. and abercrombie kids) and other unaffiliated companies for their marketing purposes. See the "Opt-Out" section below for instructions on how to opt out of sharing with unaffiliated companies.
Please be aware that we may share information collected with third parties to assist us with our e-commerce business, such as our Websites, Apps, and communications, and our Social Media Pages. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders (including but not limited to, processing payments, assisting with shipment, providing fraud prevention services, and verifying addresses), providing online investor information, providing advertising services - including on social media sites and internet search engines, sending marketing communications, your actions in response to our communications and the effectiveness of our advertising, monitoring and analyzing site activity, serving site content (including a site search feature, product options, and personalized messaging), organizing information, conducting surveys, administering and maintaining employment application information, offering interactive features on our App, evaluating potential models, and administering emails, sweepstakes or contests. Such third parties may have access to your personal data to provide services on our behalf, but may not use your information for any other purpose, and will access your personal data when necessary.
You should also be aware that we may disclose specific information about you if we are required, or we genuinely believe that we are required, to do so by law or if we reasonably consider that it is necessary to protect the users of our Websites and Apps and that it is difficult to obtain consent from you. In the event that we, or our parent company, are acquired by a new owner, or if following a reorganization of our corporate group we become part of one of our affiliate companies, your information may be transferred to a new owner, or another of our affiliate companies, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy policy.
We may disclose the information that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company and the subsidiaries of our holding company (including our affiliated companies). A&F and its affiliates will not subscribe you to their ongoing marketing email or text message programs unless you have separately consented to receive such marketing emails or texts from a given affiliate. These members may use information provided by you for marketing purposes or to serve personalized messaging on our Websites, Apps, and communications.
All of the information gathered through our Websites, Apps, and communications that you provide to us is sent to the United States and Japan. We store and process your personal data and any other information that we collect from you through our Websites, Apps, and communications in the United States, Taiwan, and Japan. Our third party service providers who offer services to us from time to time may also store and process your personal data in the United States, Taiwan, and Japan. We, and our third party service providers mentioned above, may need to disclose your personal data that we store if required to do so under any applicable laws, rules or regulations.
Period of information retention: We will retain and use your personal data for the period necessary to fulfill the purposes outlined and as otherwise needed to comply with applicable laws.
Our Websites use, and our third party service providers may use, a browser feature known as a cookie, which assigns a unique identification to your computer or device. The cookies are typically stored on your computer's hard drive or mobile device. The information collected when visiting our Websites may include the following: an IP address, the URL of the page from which you arrived; your browser type; other technical information about your device used to visit our Websites; the pages you view; the features you use; whether you create an account, or sign in and where you go on our Websites once signed in; whether you complete a transaction; whether you have previously completed a survey; and the time of your visit. This information allows us to determine such things as which parts of our Websites are most visited or used, what products are browsed and/or purchased, the effectiveness of the Websites, your specific interaction with our Websites, and difficulties you may experience in accessing our Websites. With this knowledge, we can improve the quality of your experience on our Websites by recognizing and delivering more of the most desired features and information, personalize your experience, and resolve access difficulties. In addition, our Websites use cookies to help keep track of items you put into your shopping cart, whether you purchase any or all of those items, and to tell us whether you have visited one of our Websites in the past. This allows you to maintain shopping carts between visits and allows us to inquire about your continued interest in items in your shopping cart or that you viewed on one of our Websites. Our Websites also use cookies to help keep track of checkout information, other than payment method information, while you remain on our Websites. In addition, the information collected by us or our service provider(s) may be linked to and combined with information that we collect about you from your visits to our Websites.
Our Websites use, and our third party service providers may also use, Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs) on the Websites and in emails. A Pixel Tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel Tags may be used to collect the same information about your visit that is collected through cookies, as noted above. We may also collect information about a search engine used, and a search engine advertisement clicked to navigate to the Websites. Pixel Tags in emails help us confirm the receipt of, and response to, our emails (including your interaction with our Websites as a result of receiving the email) and the time our email is viewed. This information helps us to make similar evaluations about our Websites and emails as with cookies and to determine the most desired features and information so that we can provide those features and information to you and personalize our interactions with you. This information may also be linked to and combined with information that we collect about you from your visits to our Websites.
In addition, our email communications to you may include a "click-through URL" linked to a particular page on one of our Websites. By clicking on one of the URLs, you will automatically enter one of our Websites and we may collect information related to the "click-through". You may avoid having this information collected by not clicking on the URL links in our email communications.
We contract with third party advertising companies to serve you online display and banner advertisements on other websites. To serve this advertising, these third parties may place, use or rely on technology, such as cookies and/or Pixel Tags, to collect information about your interactions with our Websites and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver our ads more tailored to your interests on other websites that are a part of their online advertising networks and/or search engines. We receive aggregate information from these third parties to gauge our advertising effectiveness. To opt out you can click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
By submitting your personal data to us through our Websites, Apps, and communications, and providing express consent you are agreeing that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this policy.
a. Mobile Device Location Information Through our Mobile Sites and Apps. Your mobile device may allow you to disable location-based services on your device, which will prevent our Websites and Apps from accessing your mobile device location information. For specific questions regarding disabling your device's location services, we recommend you review the specific instructions provided for your mobile device. Note that some features on our Websites and Apps may not be available if you disable location-based services.
b. Desktop Device Location Information Through Website Features. Your desktop web browser may allow you to remove permission you granted through your desktop device for our Websites to access your location information and/or completely block requests for location information. For specific questions regarding disabling your browser's location services, we recommend you review the specific instructions provided with your browser.
c. Location Information Through Email. Your email program may allow you to prevent the images in the emails you receive from us from downloading, which will also prevent our service provider from accessing your location information. You can also unsubscribe from receiving our emails, as described in the Email Address section below.
If you no longer wish to receive emails from us, please click here to enter your email address and unsubscribe from receiving our marketing emails. To unsubscribe from receiving marketing emails from any of our relevant affiliate companies' brands, go to the email and phone page within the "My Account" section, click on the drop-down menu and select 'No emails/Unsubscribe' for the brand from which you no longer want to receive marketing emails, and press 'SUBMIT.' Or, click on the unsubscribe link located in the footer of the marketing email to be directed to the unsubscribe page to submit your email address.
Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed on our Websites or other operational emails.
If you no longer wish to receive marketing materials from us via postal mail, please use the Contact Us section of the Help pages and tell us to remove you from our postal mailing list, including the postal address you wish to have it removed.
If you no longer want us to disclose your name and postal mailing address to our business partners for their direct marketing purposes, please use the Contact Us section of the Help pages and ask us not to share your postal address with our business partners for such purpose. Please also state your postal address in the email.
We prefer to keep personal data of the users who create an online account on our Websites/Apps accurate and up to date. To do this, we provide you with the opportunity to update or modify your personal data. Just sign into your account with your email address and password, and you will see an overview page where you can update your information. You may also email or write to us if you think that personal data that we hold about you needs to be updated.
You also have the right to request that we delete information that we have on file. To make this request you will need to contact us via email, or send a request to the postal address listed below. Include your name, address, and email address so we can identify the information in our systems. Please note, we have the right to maintain data you have submitted to us for operational purposes.
Upon your written request, we will inform you of the personal data relating to you that we hold and the use and general disclosure of your personal data. We will also give you a copy of the personal data we have retained. There may be a minimal charge for accessing your personal data.
Please send your written request to the email address or postal address provided under "Questions About Privacy" below. In your written request, please include your name, address, phone number, and email address so that we may verify whether we retain any personal data about you.
Our Websites are not directed at children under the age of 20, and we do not knowingly collect any personal information from children under the age of 20. No one under the age of 20 should provide personal data on our Websites or at our stores. In the past Abercrombie & Fitch and abercrombie kids collected personal information from children under the age of 20 with the consent of the child’s parent or guardian. Any such personal information collected by Abercrombie & Fitch and abercrombie kids collected have been deleted, and Abercrombie & Fitch and abercrombie kids collected no longer has any information concerning that child.
For your convenience and enjoyment, our Websites may contain links to other websites operated by third parties ("Third Party Sites"). We do not monitor and are not responsible for the privacy practices or the content of such Third Party Sites. We would urge you to review the privacy policies of each Third Party Site to ensure that you are comfortable with the privacy policies and practices.
As we continue to offer our customers new and different types of content and services, we may revise this privacy policy to reflect the changes that we have made to our information collection, use or disclosure practices. We will notify you that we have revised our privacy policy by placing a notice on our Websites/Apps. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis. By submitting personal data to us after the changes coming into effect, you are agreeing that we may collect, use, disclose, and transfer your personal data in accordance with the purposes and uses identified and to the transferees specified in the updated privacy policy.
We limit the number of employees that have access to the databases that contain personal information.
Our Websites are designed to accept orders from web browsers that allow communication through Transport Layer Security (TLS) v1.1 and 1.2. We support Microsoft Internet Explorer 11.0+, Apple OS X 10.9+, Android 5.0+, and Apple iOS 9.0+. We recommend if you are viewing our websites on Google Chrome or Mozilla Firefox to download the latest version in order to maximize your experience, otherwise you may not be able to access or utilize all pages on our websites as intended.
While we implement the above security measures on our Websites/Apps, you should be aware that 100% security is not always possible.
If, for any reason, you are accessing a country specific website for a country in which you are not located (e.g. utilizing a proxy server) please contact Customer Service to view the policies and terms specific to your jurisdiction.
If you have any questions, comments or concerns regarding our privacy practices please email us at Privacy@Anfcorp.com or write to us at the address set out below:
Attn: Privacy Policy Manager Abercrombie & Fitch Stores, Inc. 6301 Fitch Path New Albany, Ohio 43054 USA
Terms that we have used in these sale terms are defined in the "Definitions" section below.
These sale terms set out the terms and conditions that will apply when you purchase merchandise through our site. If you are unable to understand, or have any questions about, these sale terms please contact us using the contact information set out in the "Contact Us" section below. You will be required to confirm that you have read and accept these Sale Terms before you submit an order to us.
Prior to submitting an order by clicking the 'SUBMIT ORDER' button in checkout, please save or print a copy of these sale terms to keep on file for future reference regarding the order you are submitting. Please note, sale terms are subject to change, so review and save or print a copy of these prior to each order that you submit.
A. If you would like to order merchandise, you can use the order process on our site to place an order.
B. Users under the age of 20 are not permitted to make purchases from our site. If you are under the age of 20 and would like to purchase merchandise from our site, you will need to ask your parent/guardian to make the purchase on your behalf.
C. Each order submitted constitutes an offer to purchase merchandise from us. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:
D. Once we have received your order through our site, we will send you an email to the email address that you have provided to us acknowledging receipt of the order.
E. If we are unable to accept your order, we will send an email informing you of the reason for the rejection.
F. If you do not receive an email, email us at Abercrombie@Abercrombie.com before you try to place another order for the same merchandise. You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order, only an acknowledgement that we have received it.
G. After receiving your order, we will check that the relevant products are in stock. Our contract will only be concluded and Abercrombie & Fitch will only be deemed to have accepted your order (or any part of your order) once we have taken payment, the requested merchandise has been shipped, and we have sent a shipment confirmation email to you confirming that all or part of the merchandise ordered is still available and has been shipped. The contract will only relate to that part of the order of merchandise in which payment has been taken and has actually been shipped, and no contract will have been created in respect of any merchandise which you may have ordered which we were unable to ship.
H. We strive to ensure that pricing, product descriptions, promotions, offers, availability, and other aspects not enumerated are correct at the time the relevant information is entered into the system. However, occasionally, our website may contain typographical errors, inaccuracies, or omissions that may relate to pricing, and other aspects of products. If an error relates to merchandise for which you have placed an order, we reserve the right to cancel the order without prior notice under clause 1(C). If this occurs, we will notify you that your order has been cancelled at the email address that you have provided to us and ask you whether you would like to re-submit your order to purchase the relevant merchandise once we have corrected the error. If we have notified you that we have accepted your order and you have received a shipment confirmation email, you will not be required to pay more than the price that was displayed on our site at the time that you placed your order for the merchandise that you have requested, and if we have sent you merchandise which is different from the description of the relevant merchandise on our site at the time that you placed your order, you will also have the right to return it within thirty (30) days from delivery. Please see the terms of our return policy listed below.
I. If you have any questions, comments or concerns regarding our order acceptance policy, or if you consider that your order was rejected by us in error, please email us at: OrderService@Abercrombie.com.
A. The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.
B. We will have the right, at any time, to make changes to information about merchandise displayed on our site, for example information about prices, description or the availability of merchandise and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any merchandise after we have accepted an order to supply the merchandise to you.
A. You can make changes to or cancel your order at any time before your order has been packed by us. To make changes to your order, please email us at Abercrombie@Abercrombie.com. If your order has already been packed, you will only be able to return the merchandise within thirty (30) days from delivery: please see the terms of our return policy listed below.
A. You can track the progress of your order by clicking here.
A. Gift cards cannot currently be purchased or redeemed on the Abercrombie & Fitch Taiwan site.
A. This site only ships to Taiwan.
B. Please note that we cannot:
We will refuse to accept your order if you request that we do either of the above.
C. You can find a list of our shipping and handling charges and our delivery terms by clicking here.
D. Merchandise that we deliver to you will become your property at the time that you receive it. As soon as we have delivered the merchandise to you, you will become responsible for it, and for any loss or damage to it thereafter.
A. Please note that payment for any merchandise on backorder will not be taken from your payment card until the merchandise on backorder is shipped and a shipment confirmation email has been sent to you. Shipping and handling for each item in an order is distributed so it is directly proportional to the cost of an item and will not be charged in the applicable proportional amount until the respective item(s) ship(s). All items in an order will be shipped via the shipping service type selected when placing the order.
B. Merchandise on backorder is temporarily out of stock. If A&F is unable to ship any merchandise on backorder within seven (7) days from the date on which the item backorder email was issued, we will notify you at the e-mail address that you have provided. You will not be charged for merchandise on backorder until it has been shipped. Shipping and handling for each item in an order is distributed so it is directly proportional to the cost of an item and you will not be charged in the applicable proportional amount until the respective item(s) ship(s). All items in an order will be shipped via the shipping service type selected when placing the order. The status of a backordered item will remain open in an order until: (i) the merchandise is in stock, A&F has taken payment, and A&F has shipped the merchandise; (ii) A&F has contacted you to inform you that an item has been cancelled; or (iii) you contact A&F for the purpose of making a change to or cancelling your order.
C. You can cancel your order for merchandise on backorder at any point prior to the packing of your order by emailing Abercrombie@Abercrombie.com
A. We reserve the right to vary the price of our merchandise at any time. We will not alter the price of any merchandise covered by an order after we have accepted the order.
B. You may pay for your order using either a credit card or prepaid debit card from Visa or MasterCard, a debit card with a Visa or MasterCard logo. Debit payment methods will be processed as credit.
C. When we receive your order, we will place a "hold" on your Visa or MasterCard for the total value of your order. If the "hold" on your card has been authorized by your bank, we will take payment for the merchandise when your merchandise, or the first part of the merchandise that you have ordered, is dispatched. You should note that placing a "hold" on your Visa or MasterCard does not constitute acceptance of your order. Our contract is created only when we take payment and send you an email confirming that we have dispatched your merchandise or the first part of the merchandise covered by your order.
D. The charge for your order will appear on your payment statement as "AFH Taiwan Co. Ltd." If you wish to dispute the validity or amount of a charge that appears on your payment statement, please contact us by emailing us at OrderService@Abercrombie.com.
E. If you cancel an order under Clause 3 above, any authorised "hold" on your Visa or MasterCard will usually be released within three (3) to five (5) working days from the date of cancellation.
F. The prices displayed on our site for merchandise ordered for shipment to Taiwan are inclusive of all applicable taxes. Taxes for merchandise will be refunded to the customer with merchandise returns. Taxes specifically on shipping and handling charges are included in the shipping and handling fee. The shipping and handling fees are not refundable with merchandise returns, unless paid required by law.
A. It is important for us to monitor the quality of the merchandise that our customers purchase in order for us to maintain customer satisfaction and therefore you must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our merchandise. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our merchandise.
B. ENGAGEMENT WITH ABERCROMBIE & FITCH AFFILIATES Abercrombie & Fitch, Hollister Co., and abercrombie kids (the "Company”) reserves the right to block from receiving marketing communications or to remove and unsubscribe from all Company platforms any email address, phone number, and/or mailing address associated with customers determined by the Company to have characteristics of reselling and/or customer orders determined by the Company to be fraudulent. Company platforms affected by such removal include but are not limited to: (i) any of the Company’s online accounts; (ii) promotional club memberships; (iii) email marketing lists; (iv) text messaging programs; or (v) direct mailing lists. In addition, affected customers may be prohibited from accessing or registering for all of the aforementioned platforms in the future.
A. If you are not satisfied with the merchandise that you ordered, you may return it to us for a refund within thirty (30) days from delivery.
B. If you wish to return merchandise you purchased online for a refund which is faulty or otherwise damaged when you receive it, which does not correspond to the description on our site, or which develops a fault after you receive it, you can do so within thirty (30) days of delivery by: (i) sending the merchandise back to us at: Abercrombie & Fitch Returns Department, Gridlines 9001W to 9020W (inclusive) of 9th Floor, ATL Logistics Centre, Phase(s) B, Berth No.3, Kwai Chung Container Terminal, Kwai Chung, New Territories, Hong Kong or (ii) emailing us at Abercrombie@Abercrombie.com. When you email us, we may give you the option of emailing or posting to us a photograph of the faulty, damaged or non-corresponding merchandise. If you email us to request a refund, we may ask you to return the merchandise to us before we can process your refund. You should note that we cannot process your refund if you return merchandise purchased online by (i) visiting one of our Abercrombie & Fitch branded stores or (ii) by post to one of our Abercrombie & Fitch branded stores. Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). When you return the merchandise to us, please remember to include details of why you consider that the merchandise is faulty, damaged or does not correspond to the description on our site. If you use a carrier other than TW Post, you may incur fees in addition to the general return cost. You, and not Abercrombie & Fitch or abercrombie kids, shall be responsible for any such additional fees.
C. Once we receive the merchandise and confirm that it is faulty, damaged or does not correspond to the description on our site, we will refund to you the cost of the merchandise and the original shipping and handling charges paid by you. If you show us how much it cost to return the merchandise to us, we will also refund to you the cost of your return postage. We will usually credit the refund back to the original payment type, unless we have provided another option and you have expressly agreed otherwise. The refund will be made back to your original payment type within approximately fourteen (14) days from the date that we receive the merchandise, although it may take a while longer for the refund to show up on your payment statement.
D. If we examine merchandise that you have returned to us and, in our reasonable opinion, do not consider that it is faulty, you will not be entitled to a refund, and we will return the merchandise to you.
E. If you are not satisfied with any merchandise that you have received, or we have emailed you to confirm that your order has been packed, but you would like to cancel it, You may request a refund within thirty (30) days from delivery by: (i) mailing the merchandise back to us at: Abercrombie & Fitch Returns Department, Gridlines 9001W to 9020W (inclusive) of 9th Floor, ATL Logistics Centre, Phase(s) B, Berth No.3, Kwai Chung Container Terminal, Kwai Chung, New Territories, Hong Kong or (ii) emailing us at Abercrombie@Abercrombie.com. If you email us, we will still need you to return the merchandise to us. You should note that we cannot process your refund if you return merchandise purchased online by (i) visiting one of our stores or (ii) by post to one of our stores. Merchandise must be in resalable condition and returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). If you use a carrier other than TW Post, you may incur fees in addition to the general return cost. You, and not Abercrombie & Fitch or abercrombie kids, shall be responsible for any such additional fees. You need to keep merchandise for which you have requested a refund in your possession and take reasonable care of it until it is returned to us.
F. You are able to return merchandise within seven (7) days of receipt without providing cause. We will refund all payments received from you for the merchandise being returned. This includes the amount of the item(s) purchased and the original shipping and handling charges. We will refund your original shipping cost, or if you requested expedited delivery we will only refund shipping and handling for general delivery costs. If you send us a photocopy of your postal receipt, we will also refund to you the cost of your return postage. We are not able to issue a refund for return postage to your original payment method. The products returned should be intact/good condition.
G. All purchases made will be refunded back to the original payment type, unless we have provided another option and you have expressly agreed otherwise.
A. Nothing in these sale terms will exclude or limit our liability to you for any damage caused by our intentional act or gross negligence, or fraud, death or personal injury caused by our negligence, or for any other liability which may not be excluded or limited under applicable law.
B. We will not be liable to you under a contract for:
C. Nothing in these Sale Terms will affect your statutory rights.
A. When you place an order through our site, you will be providing us with your personal information. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy, a copy which can be found by clicking here.
A. Your use of our site is subject to our Website Terms of Use, a copy of which can be found by clicking here.
A. The contract between you and us is governed by the laws of Taiwan Region. Either you or we may bring legal actions in respect of any dispute which arises in connection with a contract only in a relevant court in Taiwan Region.
B. If either you or we do not enforce or delay enforcing any of our rights under a contract, this will not stop us from doing so at a later date.
C. If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
D. No party other than you or us has any right to enforce any term of a contract.
A. If you have any questions, complaints, or concerns about these sale terms or products on our site, please email us at Abercrombie@Abercrombie.com.
A. In these Sale Terms:
"contract"
"merchandise"
"merchandise on backorder"
"order"
"sale terms"
"site"
"Taiwan" or "Taiwan Region"
"we," "our" or "us"
"you", "yourself" or "your"
